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DELIVERY & CONDITIONS

the small print!

FREE DELIVERY ON ALL UK ORDERS

We offer a free delivery service on all Mainland UK orders. Please allow up to 5 working days for your goods to arrive. We can usually offer an express service if you order is urgent. Please call 0800 840 9207 or email info@ginger-rose.co.uk and we shall do our up most to reach your forgotten deadline!

During busy periods we will inform you if there are any delays. We endeavour to maintain an ample amount of all products in stock at all times. If an item is unavailable we will notify you immediately with an expected delivery date.

ORDERS OUTSIDE OF THE UK

We do accept orders for global destinations. Please call 0800 840 9207 or email info@ginger-rose.co.uk for an up to date delivery quote.

Returns

We have every confidence in our products; however, if you are in any way dissatisfied with your purchase you may return it to us at your cost within 7 days. The item must be returned in the same condition that it was delivered and packed in its original packaging, for a refund or replacement. If the product is not in fully sellable condition we reserve the right to refuse a refund on the item.

Please note that we do not offer refunds on personalised items.

In the event of goods arriving damaged or not as ordered, please inform us within 48 hours and we will be happy to replace them.

Please ensure all returning items are sufficiently packaged. We recommend that you return items by registered post, keeping the proof of sending receipt, as we can not be held responsible for goods lost or damaged in transit.

Please send returns to: GInger Rose, 20 Back Street, Harpley, Norfolk, PE31 6TU

 

even smaller print!

All photos and prices are guides. The price shown is inclusive of VAT at the current rate. In the unlikely event of our suppliers changing specifications or prices we reserve the right to change these accordingly. We reserve the right to alter the catalogue pricing from 1st January 2012.

Every effort has been taken to ensure descriptions, photographic reproductions and specifications of products are correct. Due to the hand crafted production and natural materials of some items, slight variations may occur between actual goods and those pictured; product uniformity cannot be guaranteed but we feel this adds to their character and charm!

Your personal details remain confidential with us and will never be exchanged or handed to any other organisation.